Click on "request account" on the right side of the dealer login page. Fill out the form and hit submit. Your user name and password will be emailed to you within 24 hours.
Click on "forgot your password?" on the dealer login page. Fill in your user name and then your password reminder answer. Your password will then be emailed to you. Please call us if you need your user name or need to change your email in your account.
We have two warehouses with inventory to serve you better one in Vermont and one in Utah. This may result in a split order.
Once your order is submitted, your order acknowledgements will show which inventory is coming from where. The first confirmation is coming from your default warehouse. Your second confirmation is coming from the alternate warehouse. If you have one order that did not split and you need to know where it came from, please call us and we can let you know.
We do not have that capability to show inventory from both warehouses. You can use our ftp site to view stock in both warehouses if you'd like.
Click on "Browse" at the top for a listing of catalog categories.
Use "Keyword Search" to search by: item name, sku, vender and description. Advanced search: narrow down your search even more. In keyword search, easily search for a range of item skus using the "*" character (for example C46* will bring up a lot of CamelBak Bottle skus "C4* will give you even more!)
Under "My Account" on the right, view your past items that you ordered with "Order History".
How do I view past orders? Under "My Account" on the right use "Review Orders" to view past orders. Find out what you have on backorder, ordered last. You can even duplicate a past order!
We have some shipping limitations with items. Hazardous material is Haz-mat - there is a fee to ship and we can only ship ground. ORMD - we can only ship ground; there is no fee to ship. No-Air - items that are too heavy, will not ship this item air with free freight orders. A few items are heavy enough that there is a freight surcharge required to ship them.
Select your ship-to at the end, at the checkout screen, on the right hand side. Click on the ship-to address link and a list of your ship-to's will appear.
At the top right hand, you will see "save/exit". As long as you have items in your cart, you can click on "save/exit".
Once you log in again, your order that is saved will automatically appear on the "welcome" page. Click on the link to add to it.
Our website will time you out after 30 minutes. If you get timed out, you will have to wait 30 minutes to log back in for the system to recognize your saved order.
Allocation of items does not happen until you submit and order.
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